Returns & Exchanges

At Urban Monkey, we want you to be 100% satisfied with your street style. If your gear doesn't fit or meet your expectations, you can return or exchange any unworn items within 15 days of delivery.

1

Initiate Request

Visit our Returns Portal and enter your order ID and email address to select the items you wish to return or exchange.

2

Quality Check

Ensure all items are in their original condition, unworn, and with all tags and packaging intact to qualify for a refund.

3

Package & Ship

Securely pack the items and download your prepaid shipping label from the portal; a courier will be scheduled for a doorstep pickup.

4

Refund Processing

Once our warehouse receives and inspects your package, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing